Updates: COVID-19 and the WWC Check

Measures have been put in place to protect all Western Australians in these unprecedented times. For these measures to be effective, it requires the commitment and participation of every Western Australian. Just as keeping children safe is a whole of community responsibility, it will take us all working together to create a safe and healthy community. Our top priorities during this time are the safety of children and community members, and minimising any potential impacts of COVID-19.

WWC Services during the pandemic

The WWC Screening Unit is adjusting practices and taking steps to minimise risks to our staff, customers and partner agencies during the pandemic.

Some services that are currently affected are:

  • Australia Post: Some outlets have updated their opening hours, while others have temporarily closed. Before visiting an authorised outlet please check their trading hours by visiting www.auspost.com.au.
  • All upcoming community workshops have been suspended until further notice. 
  • Our phone services may be limited during this time. If your enquiry is urgent, please email us at checkquery@communities.wa.gov.au or complete an enquiry form. We will do our best to respond to emails and calls as soon as possible.

Thank you for your understanding and patience during these challenging times.

To best assist you, we have specific information about how COVID-19 may affect your WWC Check on this page and a list of common questions on our FAQs page.

Online applications during the pandemic

Currently the WWC Screening Unit can only accept WWC Card renewals online. We have been working to deliver a fully online application process; however, this requires legislative, contractual and system changes. Unfortunately, we aren’t there yet.

If this is your first application or you are re-applying, because your Card has expired, then you must lodge your WWC Check application at an authorised Australia Post outlet. WWC legislation and contractual obligations require you to apply in person at an authorised Australia Post outlet for your first WWC Check and then every second renewal if the previous one was done online. The critical reason for this is minimising issues of fraud in the proof of identity documentation.

You will only need to lodge an application now, if you are starting or continuing your child-related work during the pandemic. If you are required to have a WWC Check at this time, then making your application at an Australia Post outlet is a work responsibility.

While lodging your application, we recommend you follow good hygiene habits and exercise social distancing. For more information about applying visit our ‘How do I apply’ page.

Self-isolation and renewing your WWC Card

If you are self-isolating and your WWC Card is due to expire before you return to child-related work, renew online if you are eligible and before your Card expires.

If your WWC Card expires while you are self-isolating, then you must make a new application. You will need to lodge a WWC Check application form at an authorised Australia Post outlet, before re-commencing your child-related work. Discuss re-applying with your employer or organisation, as they must sign your application form.

If your Card has expired, then you can no longer renew online. For more information about re-applying click here.

Renewing your WWC Card while your child-related work is suspended

Many ‘child-related work’ activities have been suspended due to the COVID-19 pandemic, such as junior sport, Scouts, Sunday School, camps and school bus services. If your child-related work has been stopped, and your WWC Card is due to expire, then you do not have to renew until you start work again.

In the first instance, you should discuss your upcoming WWC Card expiry with your employer or organisation. If you are likely to engage in child-related work, then you can renew online, if eligible. For more information about renewing your WWC Card click here.

If, however you are unlikely to engage in child-related work in the foreseeable future, then you and your organisation can opt to make a new application when you re-commence your child-related work. Hopefully this will be when things get back to normal.

Online and live-streaming services during the pandemic

If while working from home, you engage in child-related work, such as online or live-stream coaching or tuition for children, then you must have a WWC Check.

Discuss making an application or submitting a renewal with your employer. If you are self-employed and eligible, then you can lodge an application at an authorised Australia Post or submit a renewal online.

We are here to help

We are all in this together. During this time, we can assist you by:

  • confirming if you actually need a WWC Check at this time. 
  • posting out WWC Check application forms to you (just send us your details and postal address).
  • assisting you with creating an online account.
  • supporting any exceptional circumstances that may affect your application or renewal.

 Please email us at checkquery@communities.wa.gov.au or complete an enquiry form.

Page last updated23 April 2020