Updates: COVID-19 and the WWC Check

Measures have been put in place to protect all Western Australians in these challenging times. For these measures to be effective, it requires the commitment and participation of every Western Australian. Just as keeping children safe is a whole of community responsibility, it will take us all working together to create a safe and healthy community. Our top priorities during this time are the safety of children and community members, and minimising any potential impacts of COVID-19.

WWC Services

The WWC Screening Unit is committed to supporting customers and staff as we respond to COVID-19.  We continue to provide services including: 

  • Authorised Australia Post outlets are open for you to lodge your WWC Check application. Before visiting an authorised outlet please check their trading hours by visiting www.auspost.com.au.
  • Online services such as renewing your WWC Card (if eligible), checking the status of your application and validating a WWC Card.
  • Customer support on our Enquiries Line. You can call or email us if you have any questions about your child-related work or WWC Check.

We will continue to provide you with current information about how COVID-19 may affect your WWC Check on this page, along with a list of common questions on our FAQs page.

Self-isolation and renewing your WWC Card

If you are required to self-isolate and your WWC Card is due to expire before you return to child-related work, renew online if you are eligible and before your Card expires.

If your WWC Card expires while you are self-isolating, then you must make a new application. You will need to lodge a WWC Check application form at an authorised Australia Post outlet, before re-commencing your child-related work. Discuss re-applying with your employer or organisation, as they must sign your application form.

If your Card has expired, then you can no longer renew online. For more information about re-applying click here.

Online and live-streaming services

If you work from home and engage in online child-related work, such as online tuition or live-stream coaching for children, then you must have a WWC Check.

Discuss making an application or submitting a renewal with your employer. If you are self-employed and eligible, then you can lodge an application at an authorised Australia Post or submit a renewal online.

We are here to help

We are all in this together. During this time, we can assist you by:

  • confirming if you need a WWC Check at this time. 
  • assisting you with creating an online account.
  • supporting any exceptional circumstances that may affect your application or renewal.

 Please email us at checkquery@communities.wa.gov.au or complete an enquiry form.

Page last updated19 February 2021