Contact Us

General enquiries

Our Contact Centre is currently open, but is experiencing delays due to the impact of COVID-19 on our team and services.

We are working on solutions to improve our services and we thank you for your patience and understanding at this time.

If your call is not urgent, please email your query to checkquery@communities.wa.gov.au, complete an online enquiry form, or review the frequently asked questions and factsheets available on our website.

You can also access our online services to renew your card online, update personal details, order a replacement card, check the status of an application, or check the validity of a WWC card.  

You can contact our Contact Centre, which is available:
9:15am – 4:30pm Monday; and
8:30am – 4:30pm Tuesday to Friday.
Please note that our Contact Centre is closed on the last Thursday of every month between 9:30am and 10:30am for staff training.

Telephone:  1800 883 979
Email:  checkquery@communities.wa.gov.au
Postal address:  PO Box 8553, PERTH BC WA 6849
Assisted calls:  If you have a hearing or speech impairment and/or you use a TTY or a computer with a modem, please call ACE National Relay Service on 133 677 which will help you contact the WWC Screening Unit.

Feedback

Click here to provide feedback about the WWC Check website.

Complaints

The WWC Screening Unit is committed to continuous improvement in service delivery and welcomes all feedback. For more information about making a complaint, expressing your dissatisfaction or any concerns please see our Complaints page.