Contact Us

General enquiries

We are currently experiencing increased demands in our service and while we are doing our best to reply to all enquiries, it may take us longer to respond than usual. We apologise for this inconvenience and thank you for your patience.

If you are contacting us about the status of your WWC Check application, an online renewal confirmation or not having received your WWC Card yet, see the frequently asked questions on our FAQs page which may be able to assist you with the required information.

If you have an enquiry, you can send us an online enquiry form. Click here to complete an enquiry form.
You can also contact our Enquiries Line, which is available:
9:15am – 4:30pm Monday; and
8:30am – 4:30pm Tuesday to Friday.

Telephone: 1800 883 979
Email: checkquery@communities.wa.gov.au
Postal address: PO Box 1262 West Perth WA 6872
Assisted calls: If you have a hearing or speech impairment and/or you use a TTY or a computer with a modem, please call ACE National Relay Service on 133 677 which will help you contact the WWC Screening Unit.

Media enquiries

All media enquiries should be directed to:
Email: media@communities.wa.gov.au

Feedback

Click here to provide feedback about the WWC Check website.

Complaints

The WWC Screening Unit is committed to continuous improvement in service delivery and welcomes all feedback. For more information about making a complaint, expressing your dissatisfaction or any concerns please see our Complaints page.

Page last updated30 June 2021