Renewing a WWC Card

A WWC Card expires after three years. We recommend that card holders renew at least one month before their Card expires. You must ensure card holders renew their WWC Card before it expires, as it is an offence for them to engage in child-related work after it has expired and they have not re-applied.

How do card holders renew their WWC Card

There are two ways for a card holder to renew their WWC Card if they are continuing to engage in child-related work for your organisation:

  • complete and submit an online renewal form, if they are eligible; or
  • complete an Application for a Working with Children Check form and lodge it at an authorised Australia Post outlet. This is the same process as a first application.

We recommend that card holders check the WWC Check website to determine if they are eligible to renew online. If a card holder is ineligible to renew online then they must lodge an application at an authorised Australia post outlet.

Additionally, after two consecutive online renewals, a card holder’s next renewal requires them to lodge a WWC Check application form at an authorised Australia Post outlet and have an updated photo taken.

Both methods of renewal require confirmation by your authorised representative.

How do card holders renew if their WWC Card has expired

If a WWC Card has expired, then the person cannot renew it online. They must re-apply by completing an Application for a Working with Children Check form and lodging it at an authorised Australia Post outlet. After a Card has expired, you must ensure that the person lodges another application form before engaging in child-related work.

Renewing Online

Where card holders are eligible, they may choose to renew online. We encourage card holders to seek your endorsement and your authorised representative’s information for their online renewal. Be sure to provide them with your authorised representative’s name, position title, email address, phone number and address. For more information about a card holder’s eligibility to renew online click here.

Once a card holder has submitted their online renewal, the nominated authorised representative will receive an email from us. After registering or logging into their online account, the representative confirms the applicant’s child-related work, where appropriate. Once we receive the confirmation, the renewal application is processed.

How to use the online renewal process

1. Set up the process

  • Advise card holders whose WWC Cards are due to expire in three months and who are continuing child-related work to check if they are eligible to renew their WWC Card online.
  • Once they confirm their eligibility, agree to confirm their online renewal and provide them with your organisation and authorised representative’s information. Most importantly they require your authorised representative’s email address. This email account must not be a generic account.
  • Your authorised representative should set their email spam filters to allow messages from "". If they have a hotmail account, there are factors beyond our control which may result in Microsoft blocking delivery of emails. If they are having trouble receiving emails from us, they should sign up using another email address.

2. Register an account:  

  • Once the first online renewal is submitted, your authorised representative will receive an email from us. This email will advise them that an online renewal has been received and provide a link. For privacy reasons, no information about the applicant is provided (this information is only available after the representative logs in).
  • After following the link, they must register an account with the correct organisation information, including where copies of notices should be sent. They will also create a password, consent to online services and use of information for future online renewals. This means that any online renewals lodged after registration nominating the representative’s email address, will contain the saved organisation information.

3. Confirm child-related work:    

  • Your registered authorised representative then reviews the list of online renewal applicant/s and confirms whether they are in child-related work with your organisation.
  •  If the authorised representative does not register and confirm an applicant's child-related work, they will receive weekly reminder emails.  

4. Check the status of a renewal:  

  • Request a copy of the applicant’s renewal receipt. While the renewal is being processed, you can check the application status by using the WWC Application Status service.

 Click here for more information and instructions about the online renewal process.

Page last updated07 January 2021