Contact Centre Unavailable

Mar 31, 2022

It is with regret we advise that from Monday 4 April to Friday 8 April 2022 the Working with Children Screening Unit Contact Centre will be unavailable. This is due to the impact of COVID-19 on our team and services.

We are prioritising our customer service activities toward maintaining critical screening services and risk areas of the operations.

If your enquiry is not urgent, please review the Frequently asked Questions, useful Factsheets and tools available on our website at

If the matter is urgent, please send an email to

It is foreseen that service delivery and timeliness is likely to be impacted for the interim period.

We appreciate your patience and understanding during these difficult and uncertain times.

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