Contact Centre Delays

Apr 11, 2022

Our Contact Centre is currently open, but is experiencing delays due to the impact of COVID-19 on our team and services.  We are working on solutions to improve our services and we thank you for your patience and understanding at this time.

If your call is not urgent, please email your query to, complete an online enquiry form, or review the frequently asked questions and factsheets available on our website.

You can also access our online services to renew your card onlineupdate personal detailsorder a replacement cardcheck the status of an application, or check the validity of a WWC card.  

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