News

  • Technical Issues: Online Renewal Confirmation

    Nov 25, 2020

    We are currently experiencing some technical issues with our online renewal system.

    If you’re using our online renewal system and are experiencing an error when confirming an online renewal, please contact us to confirm the applicant’s child-related work.

    During this time you can contact us and provide confirmation of an online renewal by:

    Be sure to include the renewal number and applicant’s information.

    We thank you for your patience as we work to resolve the issue and apologise for any inconvenience.
  • WWC Check Education Campaign

    Nov 09, 2020

    We are currently undertaking a proactive advertising and awareness campaign to increase the compliance of people in child-related work.

    Four one-minute infographic videos have been created to help inform people about their WWC Check responsibilities. They will run on social media and digital advertising platforms such as Facebook and Gumtree, where people often advertise services such as child-minding, tutoring, coaching and children’s party services.

    The campaign continues recent work done to examine 230 advertisements placed in newspapers and on Gumtree and Facebook by self-employed people in child-related work. The audit resulted in the removal of 52 advertisements following contact from the Unit and a further 32 were referred to our compliance team for investigation.

    This campaign serves as a reminder that it’s up to all of us to keep children’s safety in check.

    For more information visit our Campaigns page.
  • Upcoming North Metro WWC Check Workshop

    Oct 27, 2020

    Our next workshop will be held in Hillarys on 12 November 2020. If you’re responsible for WWC Checks in your organisation, you can enrol to attend. During the session you will learn more about your WWC Check responsibilities and child safety.

    Visit our Events page for more information about the workshop.
  • Website and online renewals unavailable 24 October

    Oct 22, 2020

    The WWC Check website will be unavailable this Saturday, 24 October from 7am to 11am. During this time you will be unable to use our online services and renew online. We apologise for any inconvenience and thank you for your patience as we work to improve our online services.

  • Free WWC Check workshops

    Oct 19, 2020

    Are you responsible for WWC Checks in your organisation? Attend a free workshop to learn more about your WWC Check responsibilities and child safety.

    Visit our Events page for more information about the workshop.

  • Australia Post delays

    Aug 31, 2020

    Australia Post continues to experience delays in deliveries, so it may take a little longer to receive your WWC Card, requested application forms or letters from us. We apologise for this delay and assure you Australia Post are doing everything they can to deliver your mail as quickly and safely as possible. We thank you for your patience during this time.

  • WWC Check workshops in Albany

    Aug 24, 2020

    The WWC Community Engagement Team is presenting two free community workshops in Albany on 27 August 2020. For more information and to enrol visit our Events page.

  • Free WWC Check Workshops

    Aug 03, 2020
    Attend a free workshop to learn more about your organisation’s WWC Check responsibilities. Our workshop schedule from August to December 2020 is now available. All of our workshops adhere to the current COVID-19 restrictions and places are strictly limited. Click here for more workshop information.
  • WWC Check Website and online renewals unavailable 30 July 2020

    Jul 27, 2020
    On Thursday 30 July 6pm – 12am, we will be performing scheduled maintenance on the WWC Check website. Services during this time may be affected, including online renewals. We hope that this arrangement will cause minimal disruption and thank you for your patience and understanding during this time.        
  • Delays in WWC Card Deliveries

    Jul 24, 2020
    Australia Post are currently experiencing delivery delays, so it may take a little longer for you to receive your WWC Card in the mail. We apologise for this delay and assure you Australia Post are doing everything they can to deliver your mail as quickly and safely as possible. We thank you for your patience during this time.        
  • Free WWC Check Workshop

    Jul 07, 2020
    As COVID-19 restrictions ease, we are pleased to host a WWC Check workshop later this month. The session is free and open to anyone who manages WWC Checks in their organisation. Click here for more workshop information.        
  • COVID-19 and WWC Check Services

    Apr 09, 2020

    During this unprecedented public health emergency, we are making changes so that we minimise the impacts of COVID-19 and continue to deliver services. We are adjusting our practices and taking steps to minimise risks to our staff and partner agencies during the pandemic. Currently some Australia Post services have been impacted. Before visiting an Australia Post outlet please check their trading hours by visiting the Australia Post website: www.auspost.com.au.

    Our phone services may also be limited during this time. If your enquiry is urgent, please email us at checkquery@communities.wa.gov.au or send us your enquiry by completing an enquiry form. We will do our best to respond to emails and calls as soon as possible. We also have a list of frequently asked questions on our FAQs page which may assist you. For more information about COVID-19 and your WWC Check click here.

    Our website continues to provide WWC Check information. We also offer online services which include online renewals, checking the status of a WWC Check application and validating a WWC Card.  

    We thank you for your understanding and patience during these challenging times.

  • WWC Checks and COVID-19

    Mar 23, 2020

    The Working with Children Screening Unit is committed to supporting customers and staff as we respond to COVID-19. We will do our best to maintain services as the pandemic unfolds.

    Our top priorities are the safety of children and community members, and minimising any potential impacts of COVID-19. We have therefore suspended all upcoming community workshops.

    We encourage eligible card holders whose WWC Cards are due to expire to renew using the online renewal system. Click here for more information about renewing a WWC Card.

    We thank you for your understanding and patience during these challenging times.

    Visit our FAQs page for frequently asked questions about how the COVID-19 environment may affect your WWC Check.

  • Free WWC Check Workshops

    Jan 21, 2020
    Responsible for WWC Check compliance in your organisation? Attend a free workshop in 2020 to learn more about your WWC Check responsibilities and child safety. Visit our ‘Events’ page for more information.
  • WWC Screening Unit Office Closure

    Dec 06, 2019

    The WWC Screening Unit office will be closed from 23 December 2019 to 1 January 2020. We will reopen on Thursday 2 January 2020. During this time, you will still be able to use our online services to renew your WWC Card and check that a WWC Card is valid. You can also continue to lodge your application at authorised Australia Post outlets. Wishing you a Merry Christmas and a Happy New Year!

  • Are you a volunteer or unpaid student now doing paid work?

    Sep 18, 2019

    If you are a volunteer or unpaid student on placement and you have a current WWC Card, then you can use it for any new paid child-related work too. Your WWC Card is valid for three years and can be used for all child-related work, whether paid or unpaid and across all categories of child-related work. All you need to do is show your Card to your new employer for them to record your WWC Check information.

    When your Card expires, you must renew as a paid employee for your new employer or organisation.

  • Phones Down

    Sep 04, 2019

    We are currently unable to receive any calls to our office. We apologise for this inconvenience if you are trying to call us and are working to fix the problem. Please send us an email instead and we will contact you as soon as we can. Our email address is checkquery@cpfs.wa.gov.au

  • Technical Issues

    Jul 24, 2019

    The WWC Screening Unit has been experiencing some intermittent internet issues, particularly affecting emails. If you have contacted us and had no response, please phone us to discuss your situation.

    We thank you for your patience as we work to resolve the issue and improve our services. We apologise for any inconvenience this may cause.

  • WWC Check fee increase

    Jun 26, 2019

    From 1 July 2019, a WWC Check application and renewal for paid employees and self-employed people will increase from $85 to $87. The cost of the Check continues to be heavily subsidised by Government. This small increase brings the fee in line with the current CPI.

    There are no fee changes to the cost of the Check for volunteers and unpaid people, or for replacement WWC Cards, which remains at $11.

     For more information about WWC Check fees, visit our Fees page.

  • Want to know more about WWC Checks?

    May 17, 2019

    We hold regular workshops about the WWC Check for employers, organisations and interested community members.

    Click here for more information about these free sessions.