News

We offer free workshops to help organisations comply with their WWC Check responsibilities. Our July to December schedule is now available. Visit our Events page to find out more and enrol.

Due to the impact of the current lockdown and restrictions, regrettably our Enquires Line will be unavailable from 12pm Thursday, 1 July 2021.

Once the lockdown ends, we hope to return to our normal operating hours of 9:15am to 4:30pm on Mondays, and 8:30am to 4:30pm Tuesday to Friday.

During this time, you can send us your enquiry by emailing us on checkquery@communities.wa.gov.au or completing an online enquiry form. Click here to complete an enquiry form. 

Once you have sent your enquiry, please note that it may take us longer to respond than usual, but we will do our best to reply as soon as we can.

If you are contacting us about the status of your WWC Check application, an online renewal confirmation or not having received your WWC Card yet, see the frequently asked questions on our FAQs page which may be able to assist you with the required information.

We offer our sincerest apologies for the reduced service and thank you for your understanding and patience during this time. 

• Due to an urgent system update, our enquiries line will be unavailable between 12pm and 1pm today.  During this time you can send us your enquiry by:
• completing an enquiry form; or
• emailing us at checkquery@communities.wa.gov.au 

We apologise for any inconvenience and thank you for your patience as we work to improve our services.

The National Police Checking Service (NPCS) is currently experiencing an unprecedented use of its system, and due to a number of factors outside of their control, there may be significant delays in the processing of checks, including WWC Checks.

If you have applied for or renewed your WWC Check, the WWC Screening Unit and NPCS thank you for your patience and understanding as we work to process applications and checks as quickly as possible.

We hold regular WWC Check training for individuals who manage WWC Checks. Attend a free workshop to learn more about how to comply with your organisation’s WWC Check responsibilities.

Visit our Events page for more information.

We are currently transitioning to a new and improved telephone system. Regrettably the first phase of the project has not been as seamless as we anticipated, with calls occasionally dropping out.

We apologise for the inconvenience if you are trying to call us and are working to fix the problem.

During this time you can contact us by:

• completing an enquiry form; or
• emailing us at checkquery@communities.wa.gov.au 

Thank you for your patience and understanding. We look forward to providing you with new and improved services. 

Are you new to managing WWC Checks for your organisation? Not sure where to start with your WWC Check compliance?  Our new WWC Check Compliance Toolkits are here to help!

The toolkits contain a range of documents that you can use to make sure you comply with your WWC Check requirements. These include checklists, recording sheets and policy templates.

Simply download and ‘save’ the relevant toolkit and customise it for your organisation:

• WWC Check Compliance Toolkit
• WWC Check Compliance Toolkit for Sport and Recreation

Are you responsible for WWC Checks in your organisation? Do you have children’s safety in check? Attend a free workshop to learn more about how to comply with your WWC Check responsibilities.

Visit our Events page for more information. 

The Department of the Premier and Cabinet is seeking community feedback to guide the development of an independent oversight system that improves child safety in organisations.

For more information and to complete the online survey (closing 26 February 2021), please go to https://clicktime.symantec.com/32cMqxU2Tg9EEeZJHBTjPka7Vc?u=https%3A%2F%2Fwww.wa.gov.au%2Forganisation%2Fdepartment-of-the-premier-and-cabinet%2Findependent-oversight-system-consultation.  

We have been experiencing some system issues with our online renewals and apologise for any inconvenience if you were affected.

We thank you for your patience as we work through our backlog of emails and hope to have all renewals processed as soon as possible.

If you have any concerns about your online renewal confirmation, please contact us by:

• completing an enquiry form
• emailing us at checkquery@communities.wa.gov.au
• calling us on (08) 6217 8100. 

We are currently experiencing some technical issues with our online renewal system.

If you’re using our online renewal system and are experiencing an error when confirming an online renewal, please contact us to confirm the applicant’s child-related work.

During this time you can contact us and provide confirmation of an online renewal by:

• completing an enquiry form
• emailing us at checkquery@communities.wa.gov.au 
• calling us on (08) 6217 8100.

Be sure to include the renewal number and applicant’s information.

We thank you for your patience as we work to resolve the issue and apologise for any inconvenience.

We are currently undertaking a proactive advertising and awareness campaign to increase the compliance of people in child-related work.

Four one-minute infographic videos have been created to help inform people about their WWC Check responsibilities. They will run on social media and digital advertising platforms such as Facebook and Gumtree, where people often advertise services such as child-minding, tutoring, coaching and children’s party services.

The campaign continues recent work done to examine 230 advertisements placed in newspapers and on Gumtree and Facebook by self-employed people in child-related work. The audit resulted in the removal of 52 advertisements following contact from the Unit and a further 32 were referred to our compliance team for investigation.

This campaign serves as a reminder that it’s up to all of us to keep children’s safety in check.

For more information visit our Campaigns page.

Our next workshop will be held in Hillarys on 12 November 2020. If you’re responsible for WWC Checks in your organisation, you can enrol to attend. During the session you will learn more about your WWC Check responsibilities and child safety.

Visit our Events page for more information about the workshop.

The WWC Check website will be unavailable this Saturday, 24 October from 7am to 11am. During this time you will be unable to use our online services and renew online. We apologise for any inconvenience and thank you for your patience as we work to improve our online services.

Are you responsible for WWC Checks in your organisation? Attend a free workshop to learn more about your WWC Check responsibilities and child safety.

Visit our Events page for more information about the workshop.

Australia Post continues to experience delays in deliveries, so it may take a little longer to receive your WWC Card, requested application forms or letters from us. We apologise for this delay and assure you Australia Post are doing everything they can to deliver your mail as quickly and safely as possible. We thank you for your patience during this time.

The WWC Community Engagement Team is presenting two free community workshops in Albany on 27 August 2020. For more information and to enrol visit our Events page.

Attend a free workshop to learn more about your organisation’s WWC Check responsibilities. Our workshop schedule from August to December 2020 is now available. All of our workshops adhere to the current COVID-19 restrictions and places are strictly limited. Click here for more workshop information.

On Thursday 30 July 6pm – 12am, we will be performing scheduled maintenance on the WWC Check website. Services during this time may be affected, including online renewals. We hope that this arrangement will cause minimal disruption and thank you for your patience and understanding during this time.        

Australia Post are currently experiencing delivery delays, so it may take a little longer for you to receive your WWC Card in the mail. We apologise for this delay and assure you Australia Post are doing everything they can to deliver your mail as quickly and safely as possible. We thank you for your patience during this time.