Frequently Asked Questions

  1. How can I check the status and progress of my WWC Check application?

  2. My WWC Card has been approved, but I haven’t received it yet and need it for my work. What should I do?

  3. I have submitted my online renewal form but my authorised representative can’t confirm my renewal. What can we do?

  4. I have submitted an online renewal form but my authorised representative has not received an email from the WWC online renewal service to confirm my child-related work. What can I do?

  5. I am trying to register for WWC Check online services, but my information is not accepted. What should I do?

  6. I have registered for WWC Check online services but am not receiving emails from the WWC Screening Unit. What should I do?

  7. How can I obtain a copy of my receipt from my online renewal?

  8. What does a WWC Check cost?

  9. Does the WWC Check fee include GST?

  10. Can I apply for a WWC Check online during the COVID-19 pandemic?

  11. I have had to self-isolate due to COVID-19 and my WWC Card expired during this time. What should I do?

  12. My WWC Card is about to expire, but my child-related work has been suspended for the time being, due to COVID-19 restrictions. What should I do?

  13. How long does it take to get a WWC Card?

  14. My WWC Card has expired but I want to renew online. What should I do?

  15. I have received a reminder to renew my WWC Card but I am not currently engaging in any child-related work. Can I renew my Card before it expires as I may like to work with children in the future?

  16. I have applied for a WWC Check. Can I start child-related work while my application is being processed, or must I have my WWC Card before I can start work?

  17. How can I check when my WWC Card expires?

  18. My WWC Card has been lost or stolen. What should I do?

  19. I have changed my name since I applied for a WWC Check. How can I change the name on my WWC Card?

  20. I am applying for jobs working with children and want to apply for a WWC Check. Who should sign my application form as my employer representative?

  21. I am under 18 years of age doing child-related work and being paid. Do I need a WWC Check?

  22. I am a parent volunteer. Do I need to have a WWC Check?

  23. My national organisation/peak body’s policy requires everyone who has contact with a child to have a WWC Check. In WA, I am not eligible to obtain one. What should I do?

  24. When should students going on placement apply for their WWC Checks?

  25. I am moving to Western Australia. Can I use my current WWC Check from interstate?

  26. Can I use my WWC Card in other states or territories?

  27. Does a person need to have their WWC Card before they can start child-related work?

  28. Do volunteers and unpaid students have to re-apply for a new WWC Check if they gain paid child-related work?

  29. My organisation has been waiting a number of weeks for an outcome to an employee’s WWC Check application. What should I do?

Page last updated29 March 2021